How can we help?
Fulfillment Support for Government Portal. Typically responds within 1 business day.
Frequently Asked Questions
How do I track my order?
Log in to your account and visit the Orders page. Each order shows real-time tracking information once it ships. You will also receive an email with tracking details.
How do I return an item?
Start a return from the Orders page or visit our Returns & Refunds page. You'll receive an RMA number and prepaid return label by email within 2 business days.
When will I be charged?
Your payment method is charged when your order ships. For split shipments, you are charged per shipment.
How do I update my billing or shipping address?
Visit Account → Settings → Addresses to add, edit, or remove addresses. Changes apply to future orders only.
A product arrived damaged. What should I do?
Contact us within 5 business days of delivery. Take photos of the damage and include them in your support request. We will arrange a replacement or refund at no cost to you.
Are all products TAA compliant?
Country-of-origin attestation is collected from vendors at onboarding. Per-product TAA status will be shown once those attestations are verified, and catalog-wide TAA filtering is in development — it is not yet available. For the current status of any specific item, contact compliance@marketexpres.us.
How do I submit a purchase order?
Use the PO Number field at checkout, or contact procurement@marketexpres.us to set up EDI or bulk PO processing for your agency.
What contract vehicles do you support?
Market Express supports GSA Schedule, SEWP V, and direct open-market purchases. Visit /contracts for full details.
Contact Us
+1-725-281-8660
Mon–Fri 8am–6pm PT
support@marketexpres.us
Response within 1 business day
Available Mon–Fri 8am–6pm PT
Vendor Quality Promise
All vendors on Market Express are verified. If a product doesn't meet your expectations, our published return policy applies.